FAQ

ABOUT Luocilashes

What’s unique about luociLashes?

we are based Korea and Hongkong . so we have Korea warehouse and Hongkong warehouse.

We offer the best 3D lashes . Our fur is collected from the natural shedding/molting cycles of the mink, which are then sterilized to ensure that they are hypoallergenic and suitable for wear.So It’s cruelty free!

How many times can Luocilashes be worn?

10-25 tims

contact Us

How to use discounts coupons

The discount code entry field will only show during checkout. (shopping cart)

PAYMENT & CHECKOUT

What payment methods are acccepted?

We accept all major credit cards, and PayPal ( 100% safe) . All payments are processed through a secured checkout process. Please note for that some VISA Debit cards, an international fee may apply, the rate of the fee is determined by your card issuer.

What currency are the prices listed in?

All prices shown are listed in USD. (US dollar)

SHIPPING & DELIVERY

We have warehouse in USA , UK

How much is shipping?

Free Shipping Worldwide over $20 , and worldwide. need $6 If order not over $20.

When will my order be processed?

Orders received after 12-36 hours.

*Please note that during the busy holiday season, there may processing and shipping delays. and must leave right email*

How long does shipping take?

International: An estimated 5-12 business days.*

*Please note that during the busy holiday season, there may processing and shipping delays. Sometimes Shipping time is estimated and may depend on customs clearance. thank you for understanding*

Also Rush shipping(TNT/DHL) 3-7days:but need $25.

How do I track my order?

After your payment has been received and your order has been processed, you will receive an e-mail with a tracking number, and a link to track your package.

Also contact us hello@luocilashes.com if have any questions.

DO YOU SELL WHOLESALE?

Yes, For further questions regarding wholesale you may email us at hello@luocilashes.com

POST-PURCHASE

We stand behind our products, which is why every luoci purchase is backed by our unparalleled customer service and 60 day guarantee. Contact us hello@luocilashes.com if have any questions.